TERMS & CONDITIONS
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Hive Solutions, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Hive Solutions is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account.
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Backup and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. Hive Solutions is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Hive Solutions servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by Hive Solutions.
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on hive.pk, and the right to increase the amount of resources given to plans at any time.
Mail policy and limits
Hive Solutions reserves the right to suspend or cancel a customer’s access to any or all services provided by Hive Solutions when Hive Solutions decides that the account has been inappropriately used or otherwise.
Hive Solutions reserves the right to refuse service and /or access to its servers to anyone. Hive Solutions does not allow hosting contents or links promoting any religious extremism. Following contents are also not allowed to host.
Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.
Adult Material – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Hive Solutions.
Warez – Includes pirated software, ROMS, emulators, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide “links to” or “how to” information about such material.
Hive Solutions has zero tolerance for UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the internet community from the negative effects of “spam” related activity. We defines UBE/UCE as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender. We defines spam as any type of unsolicited email used for any purpose. This includes, but is not limited to:
* Using a non-existent return email address when sending commercial solicitations.
* Mail-bombing (sending numerous messages to the same user).
* Subscribing someone else to a mailing list without that person’s permission.
* Posting the same article to multiple newsgroups.
* Using another network to send spam that relates in any way to www.hive.pk or
any site hosted by www.hive.pk (including your site).
If a client is found in violation of the above no-spam policy, the offending account will be terminated without notice and no refund will be issued.
High Resource User Policy
Resources are defined as bandwidth and/or processor utilization.
Hive Solutions may implement the following policy to its sole discretion:
When a website is found to be monopolizing the resources available Hive Solutions reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.
Customer agrees that it shall defend, indemnify, save and hold Hive Solutions harmless from all liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Hive Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Hive Solutions against liabilities arising out of;
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Hive Solutions’ server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from Hive Solutions’ server.
Hive Solutions will not be responsible for any damages your business may suffer. Hive Solutions makes no warranties of any kind, expressed or implied for services we provide. Hive Solutions disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Hive Solutions and its employees. We strongly recommend all of our customers to do their own backups of website files, database & emails to ensure they have ready access to their data in the event we should have a hardware failure. Though we do not expect anything like this to occur, we want you to be prepared in the event that it does. Hive Solutions reserves the right to revise its policies at any time.
Mail policy and limits
There is a 500 hourly outgoing email limit per domain on all shared servers. This means each addon/subdomain gets its own separate 500 outgoing emails per hour limit. This limit is also applied towards mailing lists. If you send over this amount in any hour, the e-mails will fail and may bounce back with a undeliverable error.
Shared servers limit each connecting IP to 30 POP checks per hour. If you go over this, you will likely get a password error indicating your login is incorrect. To fix this, just wait an hour and it will automatically unlock. To prevent this from happening, disable automatic send/receive or set a higher time interval, such as checking once every 10 minutes.
Any mailing list over 900 email addresses is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1AM – 8AM Eastern Standard Time, Monday through Friday.
Any mailing list larger than 5,000 addresses will require a dedicated hosting solution from us. Note: Dividing one large list into smaller lists to get below this limit is not allowed. You cannot send 12,000 emails per day (500 x 24 hours) on a shared account.